Archive for the ‘True Stories’ Category

Natasha, Charlene and Clayton had these comments after their  Home Loan Finance experience with Channel Direct Home Loans

“We truly believe that we woudn’t have got this home (our dream home by the way) if it wasn’t for Robyn. Thank you so much. It is more than a house, it’s our home,our dream and the future we want to provide for our child. Robyn did a wonderful job and we look forward to our future interaction with her.”

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 Melyn had this to say about the experience she had with Channel Direct Home Loans.

“ As a first Home Buyer the Process was rather daunting, however with the help of Channel Direct Home Loans the entire process became stress free.”

 Thanks Robyn

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This week I saw a young couple who are upgrading to a larger property. They had been to their current lender to discuss their home loan and also telephoned a major bank call centre with whom they had a transaction account.  Both of these had said they couldn’t help.  I looked carefully at their positon and realised that they had been given incorrect information over the phone and they would certainly fit within the lender’s policy.

This situation showed the value in using a good mortgage broker and here are my top three reasons:

1. We do all the leg work.
2. We have a wide range of home loans and lenders to choose from not just one.
3. We are the experts over a range of mortgage products.

Thank you Channel Direct Home Loans

We were extremely pleased that you were so competent in the financial field and the mortgage sector in particular, that you were able to offer us numerous solutions despite difficult circumstances such as low deposit, deferred settlement, etc.

It wad due to hard work and negotiations on our behalf that we have been able to move into the home we have always dreamt about – thank you so much, and of course, thank you for communicating with us even when you were on your overseas holiday with family. Amazing service.

Sue March 2010

“As a young female first home buyer Robyn’s expertise in mortgage lending and approachable personality was valued and appreciated throughout helping me all the way with the daunting process of buying my first home.”

Thanks Robyn and Channel Direct    Amy February 2010

‘We would Love to thank Robyn & Fred for all their hard work and team effort, if it wasn’t for their hard work we would not have been in our new hose for Christmas. We felt so cared for and not just another client.

We would and will recommend Robyn & Fred to anyone that needs to borrow, if you are like us and want to get looked after and get the complete full service treatment use Robyn at Channel Direct.

We would still be renting now if it we didn’t have Robyn’s professional advise and guidance. We were able to call her at any time to answer any questions that were of concern to us.

Robyn isn’t just a mortgage consultant we now see he as a loyal friend” 

Thank  you so much Brett & Kristy

Brett & Kristy Celebrate Christmas In Their First Home

It was a frustrating time for all of us.  Brett and Kristy needed to get into their first home and be out of their rental property but their lender, the ANZ Bank, had such a large number of loan applications to process that they could not cope with the volume.  The step that caused the most anxiety was the delay caused by ANZ with processing the First Home Owners Grant.  As Kristy and Brett needed the $14,000 to provide the balance of the purchase moneys, it was essential that the Grant was available at settlement.  By continually chasing the Lender (also having Kristy make contact with the Bank) following up and repeated requests for escallation to the FHOG Team along with my personal contact with the Bank, we were able to settle on the due date with the Grant available.

Sometimes things just happen!  

This is what Brett & Kristy said on their Feedback Form…

“We would love to thank Robyn and Fred for all their hard work and team effort.  It it weren’t for their hard work, we wouldn’t been in our new house for Christmas.  We felt so cared for and not just another client.  We would and will recommend Robyn and Fred to anyone that needs to borrow. If you are like us and want to get looked after and a complete full service, use Robyn.  We would still be renting now if we didn’t have Robyn’s professional advice no matter what time of day or night, we knew we could call Robyn to answer any questions that were concerning us.  Robyn isn’t just a mortgage consultant, we now see her as a friend that is loyal.  Thank you so much, love Brett and Kristy.”