Brett & Kristy Celebrate Christmas In Their First Home
It was a frustrating time for all of us. Brett and Kristy needed to get into their first home and be out of their rental property but their lender, the ANZ Bank, had such a large number of loan applications to process that they could not cope with the volume. The step that caused the most anxiety was the delay caused by ANZ with processing the First Home Owners Grant. As Kristy and Brett needed the $14,000 to provide the balance of the purchase moneys, it was essential that the Grant was available at settlement. By continually chasing the Lender (also having Kristy make contact with the Bank) following up and repeated requests for escallation to the FHOG Team along with my personal contact with the Bank, we were able to settle on the due date with the Grant available.
Sometimes things just happen!
This is what Brett & Kristy said on their Feedback Form…
“We would love to thank Robyn and Fred for all their hard work and team effort. It it weren’t for their hard work, we wouldn’t been in our new house for Christmas. We felt so cared for and not just another client. We would and will recommend Robyn and Fred to anyone that needs to borrow. If you are like us and want to get looked after and a complete full service, use Robyn. We would still be renting now if we didn’t have Robyn’s professional advice no matter what time of day or night, we knew we could call Robyn to answer any questions that were concerning us. Robyn isn’t just a mortgage consultant, we now see her as a friend that is loyal. Thank you so much, love Brett and Kristy.”